Privacy Policy
BongoWAL service in the smart TV application is owned and operated by
Stellar Digital Limited (hereinafter referred to as "BongoWAL"
"App" "us" "we" or "our"). We
are committed to safeguarding the privacy of BongoWAL’s (App)
visitors. This policy sets out how we will treat your personal
information. This Privacy Policy applies to all Visitors and Users
(collectively referred to as "Users"). In addition, this
Privacy Policy applies to all products and services provided by this
site
Collection of Information
We receive and store information about you such as:
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Information you provide to us, which includes: your name, email id,
payment details and telephone number. We collect this information in a
number of ways, including when you enter it while using the platform:
We collect information you provide while using our service, interact
with our Customer care operations, or participate in surveys or
marketing promotions.
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Information when you choose to provide reviews or ratings, taste
preferences, account settings, set preferences in Your Account, or
otherwise provide information to us through our service or
elsewhere.
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Information we collect automatically: We collect information about
you and your usage behavior of our service, your interactions with us
and our advertising, as well as information regarding your smart TVs.
This information includes: your activity on the BongoWAL service, such
as title selections, watch history and search queries; details of your
interactions with Customer care operations, such as the date, time and
reason for contacting us, transcripts of any chat conversations, and
if you call us, your phone number and call recordings; device IDs or
other unique identifiers; device and software characteristics (such as
type and configuration), connection information, statistics on page
views, referral URLs, IP address (which may tell us your general
location), browser and standard web server log information.
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Information collected via the use of cookies, web beacons and other
technologies, including ad data (such as information on the
availability and delivery of ads, the site URL, as well as the date
and time). See our Cookies and Internet Advertising section for more
details.
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Information from other sources: We might supplement the information
described above with information we obtain from other sources,
including from both online and offline data providers. Such
supplemental information could include demographic data, interest
based data, and Internet browsing behavior.
What personal information do we collect from Users and what is its
purpose?
When you use this App, we collect and store your personal information
as provided by you. Our primary goal in doing so is to conduct internal
research on your demography and interest to provide you a safe,
efficient, smooth and customized experience as well as to protect your
interest. This allows us to provide services and features that are most
likely to meet your needs, and to customize the App to make your
experience safer and easier. Importantly, we only collect personal
information about and related to you that we consider necessary for
achieving this above mentioned purpose.
For local users: You can browse our App without telling us who you are or
revealing any personal information about yourself. Once you give us your
personal information, you are not anonymous to us. If you choose to
provide us with personal information, you consent to the transfer and
storage of that information on our servers located anywhere under the
custody of BongoWAL or its authorized vendors/suppliers/service
providers/licensors.
For International Users: Browsing through the platform, for consumption of any of the
offered services, is restricted without prior payment. Once the account
has been created and the payment has been made, you are not anonymous to
us anymore. If you choose to provide us with personal information, you
consent to the transfer and storage of that information on our servers
located anywhere under the custody of BongoWAL or its authorized
vendors/suppliers/service providers/licensors.
We may collect and store the following personal information:
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Name, address, contact numbers, email address and sometimes financial
information (depending on the service used) such as credit card or
bank account numbers, or other payment details;
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Transactional information based on your activities on the App (such
as bidding, buying, selling, item and content you generate or that
relates to your account).
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The URL that you were redirected from (whether this URL is on our
site or not), your computer browser information, and your IP
address.
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Your buying behavior and pattern.
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if you send us personal correspondence such as emails or if other
users or third parties send us correspondence about your activities or
postings on the Site, we may collect such information into a file
specific to you.
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Community discussions, chats, dispute resolution, correspondence
through our sites, and correspondence sent to us.
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Other information from your interaction with our sites, services,
content and advertising, including computer and connection
information, statistics on page views, traffic to and from the sites,
ad data, IP address and standard web log information.
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We may also collect non-personal information about your visit to the
Site, and other similar sites based on your browsing (click-stream)
activities. This information may include the pages you browsed and
products and services viewed or ordered for example.
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Additional information we ask you to submit to authenticate yourself
or if we believe you are violating site policies (for example, we may
ask you to send us an ID or bill to verify your address or to answer
additional questions online to help verify your identity or ownership
of any ordered item).
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Your photographs, thumb print, signature, national/voter ID number,
passport number, official/work address, parents and spouse information
etc.
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Information from other companies, such as demographic and navigation
data.
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Other supplemental information from third parties (for example, if
you incur a debt to any organization, we will generally conduct a
credit check by obtaining additional information about you from a
credit bureau, as permitted by law).
How do we Use your personal information?
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Our primary purpose in collecting personal information is to provide
you with a safe, smooth, efficient, and customized experience. We may
use your personal information to:
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Administer BongoWAL service (App)
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Deliver ordered products, provide the services and customer support
you request
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Resolve disputes, secure payments against purchase, and troubleshoot
problems
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Customize your experience; detect and protect us against error
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Prevent potentially prohibited or illegal activities, and enforce our
Terms of Use
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Customize, measure and improve our services, content and
advertising
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Inform you about online and offline offers, products, services, and
updates
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Tell you about our services and those of our corporate family, target
marketing, service updates, and promotional offers based on your
communication preferences
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Compare your submitted/tracked information for accuracy, and verify
it with third parties
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Examine your personal information to identify users using multiple
User IDs or aliases and delete/bar the unauthenticated User IDs
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Send you e-mail notifications which you have specifically
requested
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Get feedback, ratings and associated comments which may be displayed
for the enhancement of BongoWAL service (App) and in-depth
understanding for other visitors. If you access our App from a shared
smart TV , certain information about you, such as your Log In ID,
activity or reminders from BongoWAL service (App), may also be visible
to other individuals who use the smart TV after you.
Our Disclosure of Your Information
User Account Deletion
Users can request to delete their account and data associated with it via our support: support@bongobd.com. Our team will verify the request and proceed upon receiving necessary information.
We don't sell or rent your personal information to third parties
for their marketing purposes without your explicit consent. This does
not include App hosting partners and other parties who assist us in
operating BongoWAL service (App), conducting our business, or servicing
you, so long as those parties agree to keep this information
confidential. We may combine your information with information we
collect from other companies and use it to improve and personalize our
services, content and advertising. If you don't wish to receive
marketing communications from us or participate in our ad-customization
programs, simply indicate your preference in ''My Account'
or by following the directions provided with the communication or
advertisement. However, non-personally identifiable visitor information
may be provided to other parties for marketing, advertising, or other
uses.
We may disclose personal information to respond to legal requirements,
enforce our policies, respond to claims that a listing or other content
violates the rights of others, or protect anyone's rights, property,
or safety. Such information will be disclosed in accordance with
applicable laws and regulations of the country. We may also share your
personal information with:
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Relevant Members/Partners/Vendors/Payment Gateway/Bank/Financial
Institutes. To provide joint content and services (like registration,
transactions, fund collection and customer support), to help detect
and prevent potentially illegal acts and violations of our policies,
and to guide decisions about their products, services and
communications. Members of our corporate family will use this
information to send you marketing communications only if you've
requested their services.
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Service providers under contract, who help with our business
operations (such as fraud investigations, bill collection, affiliate
and rewards programs and co-branded credit cards)
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Other third parties to whom you explicitly ask us to send your
information (or about whom you are otherwise explicitly notified and
consent to when using a specific service)
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Law enforcement or other governmental officials, in response to a
verified request relating to a criminal investigation or alleged
illegal activity. In such events, we will disclose information
relevant to the investigation.
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Other business entities, should we plan to merge with or be acquired
by that business entity. (Should such a combination occur, we shall
require that the new combined entity follow this privacy policy with
respect to your personal information. If your personal information
will be used contrary to this policy, you will receive prior
notice)
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Without limiting the above, in an effort to respect your privacy and
our ability to keep the community free from bad actors, we will not
otherwise disclose your personal information to law enforcement, other
government officials, or other third parties without a court order or
substantially similar legal procedure, except when we believe in good
faith that the disclosure of information is necessary to prevent
imminent physical harm or financial loss or to report suspected
illegal activity.
How do we protect visitor information?
BongoWAL service’s platform (App) is scanned on a regular basis
for security holes and known vulnerabilities in order to make your visit
to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is
only accessible by a limited number of persons who have special access
rights to such systems, and are required to keep the information
confidential. In addition, all sensitive/credit information you supply
is encrypted via Secure Socket Layer (SSL) technology.
What are cookies?
Cookies are small data files that are commonly stored on your device
when you browse and use Apps. They are widely used to make Apps work, or
to work more efficiently, as well as to provide reporting information
and assist with service or advertising personalization. Cookies are not
the only types of technology that enable this functionality; we also use
other, similar types of technologies. See below for more information and
examples.
Do we use cookies?
Yes. We use "cookies" (small files placed on your hard drive)
on certain of our pages to help analyze our web page flow; customize our
services, content and advertising; measure promotional effectiveness,
and promote trust and safety. A few important things you should know
about cookies are that:
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We offer certain features that are available only through the use of
cookies
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We use cookies to help identify you and maintain your signed-in
status
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Most cookies are "session cookies," meaning that they are
automatically deleted from your hard drive at the end of a
session
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You are always free to decline our cookies if the App permits,
although doing so may interfere with your use of some of our
services
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You may encounter cookies from third parties that we do not control.
(For example, if you view a web page created by another user, there
may be a cookie placed by that web page.) We use Google Analytics to
analyze the use of BongoWAL service’s platform (App). Google
Analytics generates statistical and other information about App use by
means of cookies, which are stored on users' computers. The
information generated relating to our App is used to create reports
about the use of the App. Google will store this information.
Google's privacy policy is available at:
http://www.google.com/privacypolicy.html
Third Parties App
Except as otherwise expressly included in this Privacy Policy, this
document addresses only the use and disclosure of information we collect
from you. If you disclose your information to others, different rules
may apply to their use or disclosure of the information you disclose to
them. We do not control the privacy policies of third parties, and you
are subject to the privacy policies of those third parties where
applicable. We encourage you to ask questions before you disclose your
personal information to others.
General
We may amend this Privacy Policy at any time by posting the amended
terms on this site. All amended terms automatically take effect
instantly when you access or use BongoWAL service (App) after the
amendments are posted.
If your questions are not answered in the App, you may write to us at
support@bongobd.com